SheetWave Privacy Policy

1. Introduction

SheetWave respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our application, which integrates Shopify stores with Google Sheets.

2. What Data We Collect

We collect and process the following types of data:

• Shopify Store Data: Orders, customers, products, inventory, fulfillments, refunds, and abandoned carts from your connected Shopify store
• Google Account Information: Email address, access tokens, and refresh tokens for authenticating with Google Sheets
• Google Sheets Data: Data synced to and stored in your Google Sheets, which remains under your control
• Configuration Data: Your preferences, sync settings, and field mappings
• Usage Analytics: App interactions, webhook events, and sync operations for improving service quality

3. How We Use Your Data

We use the collected data to:

• Synchronize Shopify store data to your Google Sheets automatically
• Authenticate and authorize your Google Sheets access
• Monitor webhooks and real-time event processing
• Provide customer support and troubleshoot issues
• Improve our application features and performance
• Comply with legal obligations and prevent fraud

4. Data Storage & Security

Data Storage: We store your configuration data and access tokens in MongoDB. Your Shopify store data and Google Sheets data remain in their respective platforms and are only transmitted through our secure service during sync operations.

Security Measures:

• All data is transmitted over HTTPS/TLS encryption
• Access tokens are securely encrypted at rest
• We implement rate limiting and request throttling
• Regular security audits and monitoring

5. Third-Party Services

SheetWave integrates with:

• Shopify: We access your store data through Shopify's OAuth and API
• Google (Sheets & Drive): We authenticate and sync data to Google Sheets
• Google Cloud Tasks: For reliable webhook and sync processing

Please review the privacy policies of these services for their data handling practices.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Rectification: Correct inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing

To exercise these rights, please contact us at the email address provided below.

7. Data Retention

We retain your data as long as your SheetWave account is active. Upon account deletion or app uninstallation, we securely delete all stored configuration data and access tokens within 30 days. Your Shopify and Google Sheets data is not affected by this deletion.

8. GDPR & Privacy Compliance

SheetWave complies with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable international privacy laws

9. Children's Privacy

SheetWave is not intended for use by individuals under 13 years old. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by prominently posting the updated policy on our website. Your continued use of SheetWave after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

This Privacy Policy is effective as of November 25, 2025. By using SheetWave, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use of our application.